At Eternal Hush, we are committed to providing a reliable and transparent shipping experience for our customers in Australia. Our goal is to ensure your order is processed quickly and delivered safely.

We currently offer free shipping Australia wide.

Delivery Times

Below are the estimated delivery timeframes for orders placed on our website.

Order Cut-Off Time
5:00 PM (AWST) Australian Western Standard Time.
Orders placed after this time will be processed the next business day.

Order Handling Time
1–4 business days (Monday to Friday).
During this time your order is processed, packed, and prepared for shipment.

Transit Time
Australia: 6–12 business days
Delivery times may vary depending on destination and courier service.

Estimated Total Delivery Time
Australia: 7–16 business days depending on order processing and carrier delivery times.

Please note that delivery estimates may vary due to:

- customs processing

- carrier delays

- peak shipping seasons

- public holidays

Carrier Services

We partner with trusted global shipping carriers to deliver your orders.

Depending on your location, your order may be delivered by carriers such as:

- Australia Post

- DHL

- UPS

- FedEx

- Local courier partners

Carrier selection depends on destination, shipping route, and logistics availability.

Shipping Costs

Free Shipping
All orders placed on eternalhush.com qualify for free standard shipping.
No minimum purchase is required.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment through the carrier's website.

Please allow 24–48 hours for tracking information to update after dispatch.

Delivery Issues

If your order experiences delays, damage during delivery, or appears to be lost in transit, please contact our customer support team as soon as possible.

Our support team will investigate the issue and assist with a replacement or refund where appropriate.

Questions?

If you have questions about your order, shipping times, or tracking information, please contact our support team.

Contact Information

Store Name: Eternal Hush

Location: 3 Jacaranda Drive, Wanneroo, Western Australia, 6065 Australia

Email: info@eternalhush.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to emails within 24 hours during business days.