At Eternal Hush, we aim to make the return process clear, fair, and straightforward. Please read the following policy carefully before making a purchase.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition
• The item must be returned in original packaging
• Proof of purchase (order number or confirmation) must be provided

We reserve the right to decline returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact us at:
info@eternalhush.com

Include:

• Your order number
• Reason for return
• Photos (if applicable)

Once approved, we will provide return instructions and the return address.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Returns must be sent to our designated warehouse (details provided after approval)
• We strongly recommend using a tracked shipping service, as customers are responsible for the item until it is received

We are not responsible for lost or damaged returns in transit

Return Address

To ensure your return is processed correctly, please do not send items back without contacting us first.

Our products are fulfilled through multiple logistics partners, and the correct return address may vary depending on the item and dispatch warehouse.

To initiate a return:

• Contact us at info@eternalhush.com
• Once your return is approved, we will provide the correct return address and instructions

Returns sent without prior approval or to an incorrect address may not be accepted or may experience delays in processing.

Refunds

Once your return is received and inspected:

• You will be notified via email
• If approved, a refund will be issued to your original payment method

Please allow:

• Up to 7 business days for processing after inspection
• Additional time depending on your bank or payment provider

We reserve the right to partially refund or deny refunds if items are returned:

• Used
• Damaged
• Missing components

Defective, Damaged, or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 24 hours of delivery.

Provide:

• Order number
• Clear photos of the issue
• Description of the problem

If approved:

• You will receive a full refund or replacement
• No return will be required in most cases

Non-Returnable Items

We do not accept returns for:

• Items used or not in original condition
• Items returned without approval
• Products damaged due to misuse
• Clearance or final sale items (if applicable)

Cancellations

Orders can only be cancelled if they have not yet been processed or dispatched.

To request a cancellation, contact:
info@eternalhush.com as soon as possible.

Once an order has been processed, it cannot be cancelled and must follow the return process.

Exchanges

We do not offer direct exchanges.

If you would like a different item:

1. Submit a return request
2. Place a new order once your return is approved

Restocking Fee

To cover handling, inspection, and processing costs, a restocking fee may apply to returned items.

• A restocking fee of up to 20% of the item value may be deducted from your refund
• This fee applies to change-of-mind returns or items returned for reasons not related to defects or errors
• No restocking fee will be charged for defective, damaged, or incorrect items

The exact restocking amount will depend on the condition of the returned item and will be confirmed after inspection.

Important Notes

• Processing and delivery times may vary depending on location and shipping conditions
• We aim to handle all returns promptly, but delays can occur during peak periods
• By placing an order, you agree to the terms outlined in this policy

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact our support team using the details below.

Store Name: Eternal Hush

Address:  3 Jacaranda Drive, Wanneroo, Western Australia, 6065 Australia

Email: info@eternalhush.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AWST) We aim to respond to enquiries within 24 hours during business days.

We aim to respond to all enquiries within 24 hours during business days. Messages sent over the weekend will be responded to on Monday.