Last Updated: 19/05/2026

This Privacy Policy describes how Eternal Hush ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.eternalhush.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we make updates, we will:

- Post the revised Privacy Policy on our website

- Update the "Last updated" date

- Take any additional steps required by applicable law

How We Handle Your Information

Eternal Hush collects and processes certain personal information to provide our services, fulfil orders, improve customer experience, and communicate with customers regarding purchases, enquiries, and support requests.

The information we may collect includes your name, email address, phone number, shipping address, billing details, and order information when you make a purchase or contact us through our website.

Your information is used only for legitimate business purposes, including:

• Processing and delivering orders
• Providing customer support and order updates
• Improving website functionality and user experience
• Preventing fraudulent activity and maintaining website security
• Complying with legal and regulatory obligations

Eternal Hush does not sell personal information to third parties. Information may only be shared with trusted service providers required to operate our business, such as payment processors, shipping providers, and website service platforms.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our website.

Personal information may include information that identifies or relates to you.

Information We Collect Directly From You

Information you provide to us may include:

Contact Details

- Name

- Email address

- Phone number

- Shipping address

- Billing address

Order Information

- Order details

- Payment confirmation

- Delivery information

Account Information

- Username

- Password

- Account preferences

Customer Support Information

- Information provided when contacting support

You may choose not to provide certain information, but this may limit your ability to use some website features.

Information We Collect About Your Usage

We may automatically collect information about how you interact with our website.

This may include:

- IP address

- Browser type

- Device information

- Pages viewed

- Website activity

- Time spent on pages

We collect this information using technologies such as:

- Cookies

- Pixels

- Analytics tools

Information We Obtain From Third Parties

We may also receive information from third-party providers who help operate our services.

These may include:

Shopify

Our online store is powered by Shopify, which helps process orders and manage our website.

Payment Providers

Payment processors may collect payment information to securely process your transaction.

Examples include:

- Credit card processors

- PayPal

- Apple Pay

- Google Pay

Fulfillment Partners

To deliver products, we may share necessary order information with fulfilment and shipping partners who assist in processing and delivering orders.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

- Process and fulfill orders

- Arrange shipping

- Manage customer accounts

- Send order confirmations

- Handle returns or refunds

- Provide customer support

Marketing and Advertising

We may send promotional emails or advertisements about our products and services.

You may unsubscribe from marketing communications at any time.

We may also use your information to show relevant advertisements on our website or other platforms.

Security and Fraud Prevention

We may use personal information to:

- Detect fraud

- Prevent unauthorized transactions

- Protect our website and customers

Communicating With You

We may contact you regarding:

- Order updates

- Customer service inquiries

- Website improvements

- Important policy updates

Cookies

Like many websites, we use cookies to improve your experience.

Cookies help us:

- Remember your preferences

- Analyze website traffic

- Improve site performance

You can manage cookie settings through your browser.

Blocking cookies may affect some website features.

For more information about Shopify cookies, visit:

https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share personal information with trusted partners to help operate our business.

These may include:

- Payment processors

- Shipping and fulfillment partners

- Website hosting providers

- Analytics providers

- Customer support tools

We may also share information when required by law or to protect our rights.

We do not sell personal information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Children's Data

Our services are not intended for children.

We do not knowingly collect personal information from children under the age of 16.

If you believe a child has provided personal information to us, please contact us so we can remove the information.

Security and Retention of Your Information

We take reasonable steps to protect your personal information using security technologies such as:

- SSL encryption

- Secure payment processing

- Access controls

However, no online transmission can be guaranteed to be completely secure.

We retain personal information only as long as necessary to:

- Provide our services

- Comply with legal obligations

- Resolve disputes

- Enforce our policies

Your Rights

Depending on your location, you may have rights regarding your personal information.

These may include the right to:

- Request access to your data

- Request correction of inaccurate information

- Request deletion of your data

- Request data portability

You may contact us to exercise these rights.

Complaints

If you have concerns about how we handle your personal information, please contact us.

If you are not satisfied with our response, you may contact your local data protection authority.

International Users

Your personal information may be processed outside your country of residence.

By using our website, you consent to the transfer and processing of your information in accordance with this policy.

Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us.

Store Name: Eternal Hush

Location:
3 Jacaranda Drive, Wanneroo, Western Australia 6065, Australia

Email:
info@eternalhush.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to enquiries within 24 hours during business days.